Refund policy
At LITELOK, we are committed to providing high-quality, premium products and ensuring our customers are completely satisfied. If for any reason you are not completely happy with your purchase, we offer a straightforward returns policy.
Eligibility for Refunds
You may be eligible for a refund if:
- You are within 30 days from the date of dispatch.
- The product is unused, in its original packaging, and in resellable condition.
- The product is defective or damaged during delivery.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at hello@litelok.com with your order number and details about the product you wish to return.
- Return Instructions: After reviewing your request, we will provide return instructions, including the return address. You may need to provide photos or a video of the product, packaging, or damage if applicable.
- Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or damaged during delivery. We recommend using a tracked shipping service to ensure the product is returned safely.
- Refund Processing: Once we receive and inspect the returned product, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
The following items are non-refundable:
- Products that have been used, damaged, or altered by the customer.
- Products that are returned after 30 days from the order dispatch date.
- Gift cards.
Exchanges
If you received a defective or damaged product, we can arrange for an exchange instead of a refund. Please contact us within 30 days to discuss an exchange.
Questions
If you have any questions or need further assistance with your refund request, please contact our customer support team at hello@litelok.com. We’re happy to assist you.
