The spare keys I.had ordered for my X1 lock did not arrive, I emailed Litelok and was told the keys were dispatched but the courier had no record of the order being scanned,. They apologised and reordered the keys again for me with their manufacturer, which I received.
It's when things go wrong that make or break a company, so when I need another lock like the X3, I will be placing my order with Litelok, as well as.telling others.of my positive experience with the company.
Very solid and strong quality, almost like made in Germany 😉👍
It’s a key. It works.
Only took a few months from order to delivery ! Great key bloody awful after sales service
Hi Bruce,
Thanks for your feedback and apologies for the delays in getting your spare key to you. Unfortunately our keys come from our key suppliers so any delays they experience are passed onto us. We are actively working to improve this service.
Thanks again
LITELOK
Super ....... it would-be great if the key supplier could supply keys as quickly as you can supply new locks !
But ...... so good to have registered keys and to know that fresh keys are available without fuss ... also so nice to deal with a company who really do want to support their customers after sales - not what is happening out there generally - sad to say.
The replacement spare keys were excellent. I should have been more careful with my first set, but although I only misplaced one key, it's too risky not having a spare as the lock is virtually impenetrable without a key!
I would have awarded 5 stars, but delivery time is almost three weeks!
Quality, quality, quality! You might have been a bit slow on shipping, which I am sure you will improve upon, but knowing I have a quality bike lock and spare keys in case I lose one it great. Keep up the innovation.
Arrived in the time quoted and they both work perfectly.
Very good thank you
Good quality keys which now encourage me to take the Litelock with me every time I go out on bike as I carry a spare key for emergence use.
Via deze website heel eenvoudig nieuwe reserve sleutels besteld.
Keurig op de hoogte gehouden van het proces van bestellen en leveren.
Oké, een wat langere levertijd, maar dat werd direct aangegeven.
Ik ben een tevreden klant!
