Cancellations & Returns

The following applies to goods purchased directly from us via our website, For Liteloks purchased from a retailer, please see their cancellation & returns policy.

Can I cancel an order?

We are under a legal duty to supply goods to you that are in conformity with the contract for your order. You also have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us - Litelok®, Unit 10, Technium 1, Kings Road, Swansea, SA1 8PH - of your decision to cancel this contract by a clear statement (e.g. email at You may use this cancellation form.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

What happens after I cancel an order (within the cancellation period)?

If you cancel the contract for your order, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.

We will make reimbursements using the same means of payment as you used for the initial transaction, unless we have both agreed otherwise.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Who will bear the direct cost of returning the goods?

You will be responsible for the cost of returning the goods to us unless there is a defect.

What is your returns address?

C/O Litelok
Zeal Innovation Ltd
Unit 10, Technium 1
Kings Road